Job Description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.IT Problem and Change Management Manager page is loaded## IT Problem and Change Management Managerlocations: ASC - San Antoniotime type: Full timeposted on: Posted Yesterdayjob requisition id: 014372**Job Description and Requirements**Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Problem and Change Management Manager to join our amazing Project Management Office team!The IT Problem and Change Management Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: **1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.****All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.**To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). • Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentThe IT Problem and Change Management Manager ensures stability, reliability, and continuous improvement of IT services and business operations, while minimizing disruptions and risks.This is a servant leadership role responsible for managing the change and problem management team and ensuring accuracy, timeliness and visibility of changes and their results as well as the thoroughness, promptness and transparent resolutions of problems..**Essential Functions and Responsibilities:*** Provide managerial leadership and direction to the analyst team, including personal development plans, on-boarding training plan for new team members, and skills and quality assessment templates and reviews.* Develop, implement, and maintain department procedures for Problem and Change Management efficiency, in alignment with departmental objectives.* Review enterprise technology groups problem root cause analysis and reporting metrics for accuracy and completeness.* Facilitate IT Major Incident and IT Change Control Board meetings.* With senior leadership, track department Key Performance metrics.* Serve as project manager for designated regulatory or compliance efforts.* Assist the team with coverage as needed.* All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).**Requirements:*** High School diploma or GED* Minimum five years of job-related work experience* Minimum 5 years’ financial institution experience* Minimum 5 years data analysis experience* Minimum 4 years of IT Service Management (ITSM) tools experience* ITIL Strategic Leader certification required* Required Project Management Professional (PMP) certification within 3 years of attaining position* Intermediate team leadership experience**Skills and/or Certifications:*** Expert data analysis skills, including collecting and analyzing operational data, identifying trends and inefficiencies, and preparing reports and documentation* Ability to implement change management methodologies (ITIL, ADKAR, etc.) for an enterprise* Demonstrable proficiency in tools like Excel, Power BI, or similar for data visualization* Expert interpersonal, organization, and presentation skills* Intermediate analytics training skills* Professional verbal and written communication skills* Strong adaptability to change**Preferred:*** Graduation from accredited college/university with associate’s degree in computer science, information technology, or related field. In lieu of associate’s degree, two years of related experience will equal to associate’s degree* Current CISSP or CCNP* CCDP a plus***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.*****Careers at RBFCU**Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.**Our Benefits**RBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives — up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include: + Long-term disability + Basic life insurance + Wellness program + Credit-monitoring service + Employee assistance program* Training and volunteer opportunities****Apply to join the RBFCU family!**** #J-18808-Ljbffr RBFCU Investments Group

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